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Radhamani Textiles Private Limited
Address - 27, VTMS Arcade, Bomannahalli, Bengaluru, 560068
Country of Origin - India
Mail ID: support@thehouseofrare.com

SHIPPING -

• Free Shipping on all the orders above 2500Rs.
• 100Rs COD(Cash on Delivery) Charges will be charged on COD Orders Below 3000Rs
• For international orders, customs duties may be levied at the time of delivery in certain countries.
• Product are shipped from our warehouse within 2 working days.
• The order will be delivered in 7 working days.
• You will receive order tracking number as soon as we ship your order.

RETURNS -

• We have 7 days return policy (only for returnable products), Jewellery, socks, scarves, innerwear, masks, and items discounted 50% or more, including Mega Sale purchases, are non-returnable.
• Please ensure that the products you return are unused, unworn and the original tags are intact.
• No returns or exchanges are applicable on products purchased from the outlet sale.
• A non-refundable charge of Rs. 100 will be applied on all Cash on Delivery (COD) orders below Rs. 3,000. Additionally, a non-refundable charge of Rs. 300 will be applied on all COD orders for footwear..
• Shipping charge and COD Charge are Non Refundable.
• International orders are not eligible for return.
• Please share the package unboxing video for wrong product / Missing item received.
• Don’t Handover Product without pick-up slip or SMS Confirmation.
• Item purchase during sale is non-returnable.
• Post wash query will only entertain within a month time from the date of delivery.
• Only exchange will be applicable on order purchase on sale/offer.
• Only one time exchange is allowed.
• Customer has to self-ship the product if the pin code is out of serviceable area with reverse logistic.( Note - Your courier cost do not exceed above Inr 300 .We request you to self ship the products by "Speed Post" as your courier service)
• Don’t Accept if the package is tampered.
• All COD orders will be refunded via gift cards, as payouts are currently on hold in compliance with RBI guidelines.
• Don’t share the OTP with carrier if you haven’t received the product.

EXCHANGE -

• Exchange is not available for Mask, Boxers and Socks & Products at or below Rs.899/-
• There is no additional charge for any exchange orders.
• For new orders of lower price, the balance amount will be refunded as a gift voucher.
• Size exchange is subject to availability.
• Please share the package unboxing video for wrong product received.
• For further detailes refer the link - Terms & Conditions and FAQ.